Shipping policy

At FeetSense™, we want your new shoes delivered quickly, safely, and conveniently. We offer FREE shipping on all orders across Australia and worldwide.

Order Confirmation

Once you place an order, you’ll receive an order confirmation email. This confirms we’ve received your order and pre-authorized your payment.

You’ll also receive a tracking number via email as soon as your order ships so you can follow its journey to your doorstep.

Order Processing & Handling

  • Orders are typically processed within 1–2 business days (Monday–Friday, 10am–6pm AEST).

  • Orders placed before 11am AEST are generally shipped the same day.

  • In rare cases, we may need additional verification before processing an order, including contact or address confirmation, to prevent fraudulent activity.

Shipping Times

Our standard free shipping delivery times are:

  • Australia: 7–14 business days

  • New Zealand: 7–14 business days

  • United States, Canada, UK & Europe: 7–14 business days

  • Other countries: Similar delivery times

Please note that delivery times may vary slightly due to carrier delays, customs, or public holidays.

Shipping Carriers

We use reputable carriers to ensure safe and timely delivery. For higher-value orders, a signature may be required upon delivery.

Order Issues

If you don’t receive your confirmation email within a few hours, please check your spam folder first.
Still missing? Email us at: support@getfeetsense.com with the subject: “Order Confirmation Not Received”.

If you haven’t received a tracking number within 7 business days, contact the same email and our team will assist you.

Order Acceptance & Pricing

While we aim to process every order smoothly, we reserve the right to refuse or cancel an order in rare circumstances, including suspected fraud or website pricing errors.
If this happens, we will notify you promptly and issue a full refund if payment was already processed.